---
description: >-
  Operator AI offers simple monthly billing — giving you flexibility as you
  grow.
---

# Billing and Pricing

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### 💳 How Billing Works

* **Monthly Subscription:**\
  Operator AI plans are billed monthly based on your selected plan — covering access to the platform, Flows, Automations, channels, and analytics.
* **AI Usage (Top-Up Balance):**\
  AI-powered features (like Smart Replies, Knowledge Base Q\&A, Flows with AI generation, etc.) require a separate prepaid balance.\
  You can top up your AI usage credits anytime inside your dashboard.

✅ Simple platform billing + flexible AI usage management.

***

### 📈 Key Pricing Factors

| Factor                  | What It Impacts                                                                 |
| ----------------------- | ------------------------------------------------------------------------------- |
| **Plan Tier**           | Core features available in your account (Flows, Automations, etc.).             |
| **Conversation Volume** | Number of customer conversations handled per month (may trigger plan upgrades). |
| **Connected Channels**  | Some channels (e.g., WhatsApp API, Slack) require higher plans.                 |
| **Team Seats**          | Additional agents or admins beyond your plan limits.                            |
| **AI Top-Up Balance**   | Pay-as-you-go for AI features based on real usage.                              |

✅ Full control over your platform and AI usage costs.

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### 🛠️ Managing Billing Settings

1. Log into your **Operator AI Dashboard**.
2. Go to **Settings → Billing**.
3. View your current plan, conversation usage, and billing history.
4. Manage your **AI Usage Balance** — top up credits as needed.
5. Update payment methods or cancel your plan directly from the dashboard.

✅ Everything is self-service, transparent, and flexible.

***

### 🔥 Common Billing Questions

| Question                                             | Answer                                                                                     |
| ---------------------------------------------------- | ------------------------------------------------------------------------------------------ |
| **Can I upgrade/downgrade my monthly plan anytime?** | Yes — changes take effect immediately or at your next renewal.                             |
| **How does AI usage billing work?**                  | You prepay credits that are consumed when using AI-powered features.                       |
| **What happens if my AI balance runs out?**          | AI features will pause until you top up more credits. Your platform access remains active. |
| **Is unused AI balance refundable?**                 | AI credits are non-refundable but never expire.                                            |
| **Can I pause my subscription?**                     | Plan pausing isn't available yet — but you can cancel and rejoin anytime.                  |

✅ AI billing stays under your control — no surprise charges.

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### 📋 Best Practices for Billing and AI Usage

| Tip                               | Why It Matters                                          |
| --------------------------------- | ------------------------------------------------------- |
| Monitor AI credit balance monthly | Avoid interruptions for AI-powered Flows and replies.   |
| Start with small top-ups          | Top up credits based on expected usage patterns.        |
| Scale AI features gradually       | Expand use of Smart Replies, Q\&A, and Flows as needed. |
| Use optimization settings         | Reduce token usage by making prompts more efficient.    |
| Review conversation analytics     | See where AI usage is highest and optimize.             |

✅ Smart AI credit management = maximum efficiency.

***

### 🛟 Need Help?

* Explore Billing FAQs and AI Usage setup guides inside this documentation.
* Contact [support@heyoperator.ai](mailto:support@heyoperator.ai) for billing or AI credit help.
* Your Success Manager can help forecast your AI usage based on your growth.

✅ We’re here to make billing and AI scaling easy for you.

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## 🎯 Next Step

👉 [Continue to Data Privacy and Security →](privacy-security)

***
