---
description: >-
  Operator AI’s Knowledge Base powers instant, accurate responses by teaching
  the AI how to answer your customers' most common questions.
---

# Building Your Knowledge Base

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### 🧠 What is the Knowledge Base?

The Knowledge Base is where you store everything Operator AI needs to know:

* **Question & Answer (Q\&A) Pairs**: Teach Operator to recognize questions and provide correct responses.
* **Website Content Training**: Load pages from your site to expand Operator’s knowledge instantly.
* **Document Uploads**: Upload PDFs, Word files, or text documents for deep knowledge ingestion.

✅ A strong Knowledge Base makes Operator smarter, faster, and more helpful from day one.

***

### 🛠️ How to Build Your Knowledge Base

| Method                      | How It Works                                                                   |
| --------------------------- | ------------------------------------------------------------------------------ |
| **Manually Add Q\&A Pairs** | Create custom questions and answers directly inside the Operator AI dashboard. |
| **Train from Website URLs** | Enter a URL; Operator AI reads and learns from your public pages.              |
| **Upload Documents**        | Upload knowledge sources like product guides, FAQs, service manuals, etc.      |

✅ You can combine all three methods to create a comprehensive knowledge model.

***

### 📋 Best Practices for Training

| Tip                               | Why It Matters                                         |
| --------------------------------- | ------------------------------------------------------ |
| Use simple, clear language        | Helps Operator recognize variations in user questions. |
| Add multiple phrasing variations  | Cover different ways customers may ask the same thing. |
| Prioritize your top 20 FAQs first | Cover high-traffic questions immediately.              |
| Review and update monthly         | Keep answers fresh and accurate over time.             |
| Break long answers into steps     | Makes complex topics easier to understand for users.   |

✅ Training is an ongoing process that compounds over time.

***

### 🔥 Example Content to Add

| Type                     | Example                                        |
| ------------------------ | ---------------------------------------------- |
| Product FAQs             | "What is included in your subscription plans?" |
| Troubleshooting Guides   | "How do I reset my password?"                  |
| Pricing and Billing Info | "When will I be charged?"                      |
| Company Policies         | "Do you offer refunds?"                        |
| How-to Instructions      | "How do I integrate with Zapier?"              |

✅ Cover your most frequent topics first for maximum impact.

***

### 🛟 Need Help?

* Use Operator AI's in-dashboard training tools.
* Contact [support@heyoperator.ai](mailto:support@heyoperator.ai) for Knowledge Base advice.
* Book a Knowledge Base Audit with your Success Manager for optimization tips.

✅ We're here to help you build a knowledge-driven experience.

***

## 🎯 Next Step

👉 [Continue to Automations Overview →](automations)
