---
description: >-
  Saved Replies let your team respond instantly with pre-written answers to
  common questions — ensuring speed, consistency, and efficiency across every
  conversation.
---

# Saved Replies

***

### 💬 What Are Saved Replies?

Saved Replies are:

* **Pre-written message templates** ready to insert into any conversation.
* **Customizable and searchable** by your team.
* **Designed to handle FAQs, policies, and repetitive tasks faster.**

✅ Great for improving agent response time and maintaining consistent messaging.

***

### 🛠️ How to Create and Use Saved Replies

1. Open the **Operator AI Dashboard**.
2. Navigate to **Settings → Admin → Saved Replies**.
3. Name your reply.
4. Enter text for your reply.
5. **Save changes.**
6. Save — and use them directly inside any conversation by clicking the **Saved Replies** icon.

✅ Saved Replies can be edited or deleted anytime as your information evolves.

***

### 🔥 Example Saved Replies

| Situation                | Saved Reply                                                                                              |
| ------------------------ | -------------------------------------------------------------------------------------------------------- |
| Shipping Information     | "We offer free standard shipping on orders over $50. Delivery takes 3-5 business days."                  |
| Refund Policy            | "We accept returns within 30 days of purchase. Please visit \[return portal link] to start your return." |
| Product FAQ              | "Our Premium Plan includes unlimited users, custom domains, and priority support."                       |
| Appointment Confirmation | "Thanks for booking with us! We'll see you on \[date/time]. Let us know if anything changes."            |

✅ Saved Replies allow agents to handle hundreds of daily interactions with minimal typing.

***

### 📋 Best Practices for Saved Replies

| Tip                                      | Why It Matters                                                                     |
| ---------------------------------------- | ---------------------------------------------------------------------------------- |
| Keep replies short and friendly          | Easier for users to read and understand quickly.                                   |
| Personalize when inserting               | Add the user's name or a personal touch when appropriate.                          |
| Organize replies by topic                | Makes finding the right reply faster (e.g., Billing, Shipping, Technical Support). |
| Review and update quarterly              | Ensures saved replies stay fresh and accurate.                                     |
| Combine Saved Replies with Smart Replies | Create an ultra-fast hybrid response system.                                       |

✅ A good Saved Reply system = 2x faster agent responses.

***

### 🛟 Need Help?

* Explore Saved Replies tutorials inside this documentation.
* Contact [support@heyoperator.ai](mailto:support@heyoperator.ai) for templates and examples.
* Ask your Success Manager to help optimize your reply library.

✅ We’re here to help your team move faster and sound better.

***

## 🎯 Next Step

👉 [Continue to Zapier Integration →](integrations/zapier)
