---
description: >-
  Operator AI is ready to automate conversations, capture leads, and scale your
  customer experience the moment you activate it.
---

# Go Live With Operator

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### 🛠️ Launch Readiness Checklist

Before you flip the switch, make sure you have:

| Task                                         | Why It’s Important                                                   |
| -------------------------------------------- | -------------------------------------------------------------------- |
| Connected at least one communication channel | Allows Operator AI to receive and respond to users.                  |
| Built a Starter Flow                         | Guides users through smart conversations automatically.              |
| Trained the Knowledge Base                   | Answers FAQs instantly without human intervention.                   |
| Set Business Hours and Offline Mode          | Controls what happens when your team is unavailable.                 |
| Configured fallback handling                 | Ensures smooth recovery if Operator AI doesn’t understand.           |
| Activated any key Automations                | Triggers welcome messages, lead capture, or re-engagement workflows. |

✅ Preparing these ensures a smooth, professional customer experience from day one.

***

### 🚀 How to Activate Operator AI

1. **Log into your Operator AI Dashboard**.
2. Go to **Settings → Artificial Intelligence**.
3. Enable **Chatbot** and **Save changes.**
4. (Optional) Adjust your **Business Hours** to automate after-hours behavior.
5. (Optional) Launch a final test conversation across each connected channel.

✅ Operator AI will immediately start handling conversations across your live channels.

***

### 🛰️ What Happens After You Go Live

| Feature        | Live Behavior                                                               |
| -------------- | --------------------------------------------------------------------------- |
| Flows          | Automatically guide users through journeys (lead capture, triage, booking). |
| Knowledge Base | Instantly answers customer questions based on your training.                |
| Automations    | Handle welcome messaging, proactive engagement, and follow-ups.             |
| Unified Inbox  | Centralizes all conversations, no matter the channel.                       |
| Agent Handoff  | Escalates conversations to live agents based on rules you define.           |

✅ Operator AI becomes your always-on customer engagement engine.

***

### 📋 What to Monitor After Launch

| Metric               | Why It Matters                                      |
| -------------------- | --------------------------------------------------- |
| First Response Time  | Operator should engage within seconds.              |
| Flow Completion Rate | High completion = good journey design.              |
| Lead Capture Rate    | Tracks how many visitors you convert into contacts. |
| Fallback Rate        | Reveals gaps in your Knowledge Base or Flows.       |

✅ Early monitoring = faster optimization.

***

### 🧠 Pro Tips for a Strong Launch

| Tip                                            | Why It Matters                                                |
| ---------------------------------------------- | ------------------------------------------------------------- |
| Test across all connected channels             | Experience Web Chat, SMS, Instagram, WhatsApp flows yourself. |
| Monitor conversations daily for the first week | Spot common issues early.                                     |
| Expand your Knowledge Base weekly              | Cover more FAQs as users ask new questions.                   |
| Review fallback conversations                  | Turn confusion into improvements fast.                        |

✅ Strong early habits create high-performing customer journeys.

***

### 🛟 Need Help?

* Follow full guides inside this documentation.
* Email [support@heyoperator.ai](mailto:support@heyoperator.ai) for quick assistance.
* Schedule a Go-Live Audit call with your Success Manager (optional for Growth/Enterprise customers).

✅ We’re invested in your long-term success.

***

## 🎯 Next Step

After going live,\
learn how to maintain and optimize your results post-launch:

👉 [Continue to Post-Launch Best Practices →](post-launch)
