🔧API & Webhook Issues

If your API requests or Webhooks aren’t working correctly, this guide will help you diagnose, debug, and fix common problems fast.

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🔧 Common API & Webhook Issues

Problem	Likely Cause
Webhook not firing	Incorrect Webhook URL or Webhook type not enabled in settings.
Webhook payload missing data	API version mismatch or payload configuration issue.
API request fails (4xx error)	Authentication error (wrong API key or missing token).
API request times out (5xx error)	Temporary server error or invalid endpoint URL.
Multiple Webhooks triggering wrong Zaps	Webhook filtering or multiple endpoint setup misconfiguration.

✅ 90% of API/Webhook issues are credential, configuration, or endpoint-related.

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🛠️ How to Troubleshoot Webhook Issues

Step	Action
1. Verify Webhook URL	Check that your Webhook endpoint is live and accessible (must use HTTPS).
2. Confirm Webhook Activation	Ensure Webhooks are enabled inside Settings → Miscellaneous → Webhooks in Operator AI.
3. Test Event Trigger	Send a real event (like a new conversation) and check if the Webhook fires.
4. Inspect Payload Delivery	Use Webhook.site or requestbin.com to capture and inspect the actual Webhook payload.
5. Check Server Response Codes	2xx = Success, 4xx = Client Error, 5xx = Server Error — each gives clues for fixes.

✅ Testing end-to-end usually surfaces the root cause quickly.

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🛠️ How to Troubleshoot API Issues

Step	Action
1. Check API Authentication	Confirm Bearer Token or API Key is correct and active.
2. Verify API Endpoint URL	Confirm you’re calling the right environment and version.
3. Validate Request Body	Make sure the JSON format matches Operator AI’s API documentation.
4. Inspect Response Codes	200 = Success, 401 = Unauthorized, 403 = Forbidden, 404 = Not Found, 422 = Validation Error.
5. Review Rate Limits	Heavy usage may trigger rate limit errors — backoff and retry.

✅ Small formatting or credential errors are the most common issues.

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🔥 Example Error Messages and Solutions

Error Message	Solution
401 Unauthorized	Refresh or correct API token.
404 Not Found	Double-check endpoint path or resource ID.
422 Validation Error	Inspect request body for missing required fields.
Webhook 400 Bad Request	Confirm your Webhook server is handling POST payloads correctly.
Webhook 500 Server Error	Retry or escalate to server/hosting team.

✅ Each error code points you directly to what needs fixing.

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📋 Best Practices for Reliable API & Webhook Integrations

Tip	Why It Matters
Always use HTTPS	Secures your Webhook communication.
Implement retries for Webhook POSTs	Handle temporary network glitches gracefully.
Log incoming Webhook payloads	Debug easier when something goes wrong.
Monitor API error rates	Spikes could indicate bigger system issues.
Version your APIs properly	Stay up-to-date with Operator AI's API versions.

✅ Building resilience into your integrations = fewer surprises later.

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🛟 Need Help?

• Explore full API Reference Documentation.

• Use tools like Postman or Insomnia to test API endpoints easily.

• Contact [e-mail] for advanced debugging help.

• Your Success Manager can connect you with technical support if needed.

✅ We’re here to help your integrations run smoothly.

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🎯 Next Step

👉 Continue to General Operator AI Questions →