🔄Flow Troubleshooting

If a Flow isn’t working as expected in Operator AI, a few quick checks usually solve the issue — here’s how to troubleshoot and fix Flow problems fast.

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🔄 Common Flow Issues

Problem	Likely Cause
Flow doesn’t start	Missing or incorrect trigger setup.
Flow gets stuck or loops	Missing buttons, quick replies, or exit paths.
Wrong Flow triggered	Automation or keyword mismatch.
User input not recognized	Flow expecting buttons but user typed free text.
Agent handoff inside Flow fails	Handoff step missing agent assignment.

✅ Most Flow issues are simple logic errors — not technical bugs.

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🛠️ How to Troubleshoot a Flow

Step	Action
1. Test the Flow manually	Start the Flow yourself and simulate user paths.
2. Review the trigger setup	Confirm the Flow is connected to an Automation, keyword, or user action.
3. Inspect button/choice logic	Ensure users have clear, tappable choices at each step.
4. Check for exit conditions	Confirm the Flow has a clear end point or handoff.
5. Watch for missing conditions	Make sure “if/then” branches properly route users.

✅ Follow the user journey fully — not just the ideal path.

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🔥 Fast Fixes for Common Flow Problems

Problem	Fast Fix
Flow doesn’t launch	Add a test trigger manually (e.g., keyword = "testflow").
Looping without end	Add a button to close or escalate the conversation.
Wrong answer path triggered	Rebuild buttons to have clear, unique payloads.
Stuck after user input	Add a fallback after expecting input in case users don’t reply properly.
Handoff step fails	Confirm an agent, department, or queue is assigned at that step.

✅ Tiny tweaks fix 90% of broken Flows immediately.

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📋 Best Practices for Reliable Flows

Tip	Why It Matters
Always test every path	Don’t assume users will always click the "right" button.
Keep Flows short and simple	More steps = more places for user drop-off.
Use quick replies over free text when possible	More control, fewer interpretation errors.
Label each Flow clearly	"Support → Billing Flow" instead of "Flow #2".
Update Flows based on conversation history	Real conversations show where users get stuck.

✅ Regular maintenance = smooth, scalable automation.

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🛟 Need Help?

• Explore Flow Building and Testing tutorials inside this documentation.

• Contact [e-mail] for help diagnosing tricky Flow issues.
• Your Success Manager can also run a Flow Audit and suggest improvements.

✅ We’re here to help you make flawless customer journeys.

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🎯 Next Step

👉 Continue to Fallback Handling Problems →