💳Billing and Pricing

Operator AI offers simple monthly billing — giving you flexibility as you grow.

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💳 How Billing Works

• Monthly Subscription: Operator AI plans are billed monthly based on your selected plan — covering access to the platform, Flows, Automations, channels, and analytics.

• AI Usage (Top-Up Balance): AI-powered features (like Smart Replies, Knowledge Base Q&A, Flows with AI generation, etc.) require a separate prepaid balance. You can top up your AI usage credits anytime inside your dashboard.

✅ Simple platform billing + flexible AI usage management.

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📈 Key Pricing Factors

Factor	What It Impacts
Plan Tier	Core features available in your account (Flows, Automations, etc.).
Conversation Volume	Number of customer conversations handled per month (may trigger plan upgrades).
Connected Channels	Some channels (e.g., WhatsApp API, Slack) require higher plans.
Team Seats	Additional agents or admins beyond your plan limits.
AI Top-Up Balance	Pay-as-you-go for AI features based on real usage.

✅ Full control over your platform and AI usage costs.

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🛠️ Managing Billing Settings

1. Log into your Operator AI Dashboard.

2. Go to Settings → Billing.

3. View your current plan, conversation usage, and billing history.

4. Manage your AI Usage Balance — top up credits as needed.

5. Update payment methods or cancel your plan directly from the dashboard.

✅ Everything is self-service, transparent, and flexible.

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🔥 Common Billing Questions

Question	Answer
Can I upgrade/downgrade my monthly plan anytime?	Yes — changes take effect immediately or at your next renewal.
How does AI usage billing work?	You prepay credits that are consumed when using AI-powered features.
What happens if my AI balance runs out?	AI features will pause until you top up more credits. Your platform access remains active.
Is unused AI balance refundable?	AI credits are non-refundable but never expire.
Can I pause my subscription?	Plan pausing isn't available yet — but you can cancel and rejoin anytime.

✅ AI billing stays under your control — no surprise charges.

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📋 Best Practices for Billing and AI Usage

Tip	Why It Matters
Monitor AI credit balance monthly	Avoid interruptions for AI-powered Flows and replies.
Start with small top-ups	Top up credits based on expected usage patterns.
Scale AI features gradually	Expand use of Smart Replies, Q&A, and Flows as needed.
Use optimization settings	Reduce token usage by making prompts more efficient.
Review conversation analytics	See where AI usage is highest and optimize.

✅ Smart AI credit management = maximum efficiency.

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🛟 Need Help?

• Explore Billing FAQs and AI Usage setup guides inside this documentation.

• Contact [e-mail] for billing or AI credit help.

• Your Success Manager can help forecast your AI usage based on your growth.

✅ We’re here to make billing and AI scaling easy for you.

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🎯 Next Step

👉 Continue to Data Privacy and Security →

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