📈Post-Launch Best Practices

Operator AI continues to learn, optimize, and scale your customer conversations after you go live — but smart management ensures maximum results.

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📋 What to Watch After Launch

Metric	Why It Matters
Flow Completion Rate	Are users finishing the journeys you designed?
Lead Capture Rate	Are you converting visitors into contacts and opportunities?
Fallback Rate	Are customers triggering fallback messages too often?
First Response Time	Is Operator AI engaging users immediately across all channels?
Customer Satisfaction (CSAT)	Are customers happy after interacting with Operator AI?

✅ Tracking these ensures you spot opportunities for improvement early.

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🔄 Continuous Optimization Strategies

Strategy	How It Helps
Expand your Knowledge Base weekly	Covers new customer questions and reduces fallback rate.
Review conversation history	Spot patterns and improve Flows or messaging.
Fine-tune Automation triggers	Ensure they align with user behavior across channels.
Shorten long Flows	Increase Flow completion by reducing friction.
Add proactive engagement points	Trigger messages based on inactivity, page behavior, or key milestones.

✅ Operator AI improves the more you refine it — small changes drive big results.

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🧠 Best Practices for Growth

Best Practice	Why It Works
Tag users based on behavior	Enables targeted Automations and smarter follow-ups.
Monitor fallback conversations	Find knowledge gaps and turn them into training content.
Regularly update lead capture forms	Shorten or optimize forms to boost completion rates.
Personalize messages per channel	Different tone and speed for SMS vs Instagram vs Email.
Celebrate small wins internally	Encourage your team to use Operator AI effectively.

✅ Growth is built step-by-step, conversation-by-conversation.

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🚀 Example Optimization Timeline (First 30 Days)

Week	Focus Area
Week 1	Monitor fallback triggers and Flow completion.
Week 2	Expand Knowledge Base with FAQs from real conversations.
Week 3	Shorten long Flows and improve CTAs (calls to action).
Week 4	Add new Automations based on most common user behaviors.

✅ Iterative improvement compounds results quickly.

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🛟 Need Help?

• Explore Best Practices guides inside this documentation.

• Contact [e-mail] if you want a Post-Launch Health Audit.
• Your Success Manager can also help review early metrics and suggest optimizations.

✅ We're here to help you get the most out of Operator AI.

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🎯 Next Step

After going live, learn how to design smart customer journeys by mastering Flows:

👉 Continue to Flows Overview →

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