🎯Go Live With Operator

Operator AI is ready to automate conversations, capture leads, and scale your customer experience the moment you activate it.

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🛠️ Launch Readiness Checklist

Before you flip the switch, make sure you have:

Task	Why It’s Important
Connected at least one communication channel	Allows Operator AI to receive and respond to users.
Built a Starter Flow	Guides users through smart conversations automatically.
Trained the Knowledge Base	Answers FAQs instantly without human intervention.
Set Business Hours and Offline Mode	Controls what happens when your team is unavailable.
Configured fallback handling	Ensures smooth recovery if Operator AI doesn’t understand.
Activated any key Automations	Triggers welcome messages, lead capture, or re-engagement workflows.

✅ Preparing these ensures a smooth, professional customer experience from day one.

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🚀 How to Activate Operator AI

1. Log into your Operator AI Dashboard.

2. Go to Settings → Artificial Intelligence.

3. Enable Chatbot and Save changes.

4. (Optional) Adjust your Business Hours to automate after-hours behavior.

5. (Optional) Launch a final test conversation across each connected channel.

✅ Operator AI will immediately start handling conversations across your live channels.

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🛰️ What Happens After You Go Live

Feature	Live Behavior
Flows	Automatically guide users through journeys (lead capture, triage, booking).
Knowledge Base	Instantly answers customer questions based on your training.
Automations	Handle welcome messaging, proactive engagement, and follow-ups.
Unified Inbox	Centralizes all conversations, no matter the channel.
Agent Handoff	Escalates conversations to live agents based on rules you define.

✅ Operator AI becomes your always-on customer engagement engine.

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📋 What to Monitor After Launch

Metric	Why It Matters
First Response Time	Operator should engage within seconds.
Flow Completion Rate	High completion = good journey design.
Lead Capture Rate	Tracks how many visitors you convert into contacts.
Fallback Rate	Reveals gaps in your Knowledge Base or Flows.

✅ Early monitoring = faster optimization.

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🧠 Pro Tips for a Strong Launch

Tip	Why It Matters
Test across all connected channels	Experience Web Chat, SMS, Instagram, WhatsApp flows yourself.
Monitor conversations daily for the first week	Spot common issues early.
Expand your Knowledge Base weekly	Cover more FAQs as users ask new questions.
Review fallback conversations	Turn confusion into improvements fast.

✅ Strong early habits create high-performing customer journeys.

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🛟 Need Help?

• Follow full guides inside this documentation.

• Email [e-mail] for quick assistance.
• Schedule a Go-Live Audit call with your Success Manager (optional for Growth/Enterprise customers).

✅ We’re invested in your long-term success.

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🎯 Next Step

After going live, learn how to maintain and optimize your results post-launch:

👉 Continue to Post-Launch Best Practices →