Operator AI | Docs
  • 👋Welcome to Operator AI
  • Getting Started
    • 🚀Quickstart Guide
    • 🔌Connect Your Channels
    • 🎯Go Live With Operator
    • 📈Post-Launch Best Practices
  • Core Features
    • 🔄Flows Overview
    • 🧠Building Your Knowledge Base
    • ⚙️Automations Overview
    • 🕒Hours & Offline Mode
    • 💬Fallbacks & Default Replies
    • 📥Unified Inbox & Agent Handoff
  • Conversation Management
    • 👥Users and Roles
    • 🏢Departments
    • 🏷️Tags & Organization
    • 📝Internal Notes
    • 🤖Smart Replies
  • 💬Saved Replies
  • Integrations
    • 🔗Zapier Integration
    • 💬Slack Integration
    • 📧Email Marketing
    • 📱WhatsApp Business API Setup
    • 🔌Webhooks and API
  • Best Practices
    • 🛤️Designing Effective Flows
    • 🌱Using Automations for Growth
    • 📊Monitoring Metrics and Optimization
    • 🗣️Conversation Design Tips
  • Troubleshooting
    • 🛠️Common Connection Issues
    • 🔍Conversation Handling Errors
    • 🔄Flow Troubleshooting
    • 💬Fallback Handling Problems
  • 🔧API & Webhook Issues
  • FAQ
    • ❓General Operator AI Questions
  • 📡Channel-specific Limitations
  • 💳Billing and Pricing
  • 🔓Data Privacy and Security
  • API Reference
    • 🛡️Authentication
  • 📚Available Endpoints
  • 🔗Webhooks Overview
  • 🧩Example API Requests
  • 🚫Error Codes and Handling
  • Affiliate Program
    • 📢 Operator AI Affiliate Program
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On this page
  • 💬 What Are Saved Replies?
  • 🛠️ How to Create and Use Saved Replies
  • 🔥 Example Saved Replies
  • 📋 Best Practices for Saved Replies
  • 🛟 Need Help?
  • 🎯 Next Step

Saved Replies

Saved Replies let your team respond instantly with pre-written answers to common questions — ensuring speed, consistency, and efficiency across every conversation.

💬 What Are Saved Replies?

Saved Replies are:

  • Pre-written message templates ready to insert into any conversation.

  • Customizable and searchable by your team.

  • Designed to handle FAQs, policies, and repetitive tasks faster.

✅ Great for improving agent response time and maintaining consistent messaging.

🛠️ How to Create and Use Saved Replies

  1. Open the Operator AI Dashboard.

  2. Navigate to Settings → Admin → Saved Replies.

  3. Name your reply.

  4. Enter text for your reply.

  5. Save changes.

  6. Save — and use them directly inside any conversation by clicking the Saved Replies icon.

✅ Saved Replies can be edited or deleted anytime as your information evolves.

🔥 Example Saved Replies

Situation
Saved Reply

Shipping Information

"We offer free standard shipping on orders over $50. Delivery takes 3-5 business days."

Refund Policy

"We accept returns within 30 days of purchase. Please visit [return portal link] to start your return."

Product FAQ

"Our Premium Plan includes unlimited users, custom domains, and priority support."

Appointment Confirmation

"Thanks for booking with us! We'll see you on [date/time]. Let us know if anything changes."

✅ Saved Replies allow agents to handle hundreds of daily interactions with minimal typing.

📋 Best Practices for Saved Replies

Tip
Why It Matters

Keep replies short and friendly

Easier for users to read and understand quickly.

Personalize when inserting

Add the user's name or a personal touch when appropriate.

Organize replies by topic

Makes finding the right reply faster (e.g., Billing, Shipping, Technical Support).

Review and update quarterly

Ensures saved replies stay fresh and accurate.

Combine Saved Replies with Smart Replies

Create an ultra-fast hybrid response system.

✅ A good Saved Reply system = 2x faster agent responses.

🛟 Need Help?

  • Explore Saved Replies tutorials inside this documentation.

  • Contact support@heyoperator.ai for templates and examples.

  • Ask your Success Manager to help optimize your reply library.

✅ We’re here to help your team move faster and sound better.

🎯 Next Step

👉 Continue to Zapier Integration →

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Last updated 2 months ago

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