Saved Replies
Saved Replies let your team respond instantly with pre-written answers to common questions — ensuring speed, consistency, and efficiency across every conversation.
💬 What Are Saved Replies?
Saved Replies are:
Pre-written message templates ready to insert into any conversation.
Customizable and searchable by your team.
Designed to handle FAQs, policies, and repetitive tasks faster.
✅ Great for improving agent response time and maintaining consistent messaging.
🛠️ How to Create and Use Saved Replies
Open the Operator AI Dashboard.
Navigate to Settings → Admin → Saved Replies.
Name your reply.
Enter text for your reply.
Save changes.
Save — and use them directly inside any conversation by clicking the Saved Replies icon.
✅ Saved Replies can be edited or deleted anytime as your information evolves.
🔥 Example Saved Replies
Shipping Information
"We offer free standard shipping on orders over $50. Delivery takes 3-5 business days."
Refund Policy
"We accept returns within 30 days of purchase. Please visit [return portal link] to start your return."
Product FAQ
"Our Premium Plan includes unlimited users, custom domains, and priority support."
Appointment Confirmation
"Thanks for booking with us! We'll see you on [date/time]. Let us know if anything changes."
✅ Saved Replies allow agents to handle hundreds of daily interactions with minimal typing.
📋 Best Practices for Saved Replies
Keep replies short and friendly
Easier for users to read and understand quickly.
Personalize when inserting
Add the user's name or a personal touch when appropriate.
Organize replies by topic
Makes finding the right reply faster (e.g., Billing, Shipping, Technical Support).
Review and update quarterly
Ensures saved replies stay fresh and accurate.
Combine Saved Replies with Smart Replies
Create an ultra-fast hybrid response system.
✅ A good Saved Reply system = 2x faster agent responses.
🛟 Need Help?
Explore Saved Replies tutorials inside this documentation.
Ask your Success Manager to help optimize your reply library.
✅ We’re here to help your team move faster and sound better.
🎯 Next Step
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